Overview

Thank you for shopping with us at AL-Arees. We value your satisfaction and want to ensure a seamless experience with our products. Please review our refund and returns policy below:

Returns and Exchanges

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us immediately at 0336-5237780 with details of the product and the defect.

Refund Eligibility

To be eligible for a return and potential refund or replacement due to a defect:

• Your item must be unused and in the same condition that you received it.
• It must be in the original packaging.

Partial Refunds

In certain situations, only partial refunds may be granted:

• Items with signs of use or wear.
• Items not in their original condition, damaged, or missing parts for reasons not due to our error.
• Items returned more than 30 days after delivery.

Refund Process

Once your defective return is received and inspected, we will notify you via email regarding the approval or rejection of your refund or replacement.

• If approved, your refund will be processed and applied to your original method of payment within a reasonable period of time.

Late or missing refunds

If you haven’t received a refund yet, please follow these steps:

• Check your bank account again.
• Contact your credit card company.
• Contact your bank.
• If necessary, reach out to us at alareespakistan@gmail.com for further assistance.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please email us at alareespakistan@gmail.com for instructions on how to proceed.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Otherwise, the refund will be issued to the original purchaser.

Shipping returns

To return your defective product, please mail it to:

• Shop no. C-2, 2nd Floor, Gakhar Plaza, Bank Road, Saddar, Rwp, Pk.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Need help?

For more information or questions related to refunds and returns, please contact us at alareespakistan@gmail.com. We are here to assist you and ensure your satisfaction with our products.

Thank you for choosing AL-Arees. We appreciate your understanding and cooperation regarding our refund and returns policy.